Diploma in Effective Communication in Emergencies

Course Overview

Effectively communicating information during emergencies or threats remains a significant and a highly difficult challenge. Such Communication not only needs to be carefully planned as well as implemented but must also be properly integrated with emergency management activities and operations. Emergency events at times present a unique challenge to those involved and those who involve themselves in life saving exercises to ensure that the affected populations have access to basic amenities.

When people are affected and in emergency situations, they need information to be able to communicate with each other and those who are helping them. When humanitarian actors have the right information they will be able to make informed decisions, faster provision of services hence keeping safe the affected people and their families.

At the end of the course, the learners should be able to;

  • Grasp skills on how communication can be used to support disaster-affected people and programme objectives;
  • Acquaint self on assessment of the information needs of the community and decide through which channel(s) of communication to reach them;
  • Have expertise on how to create and adapt information and messages to maximize impact;
  • Be able to develop a communications strategy;
  • Be able manage and respond to feedback from the community.

Course Modules

  1. Introduction to public safety communications
  2. Crisis intervention-emergency communication
  3. Customer service & ethics in emergency situations
  4. Emergency management
  5. Emergency services procedures
  6. Handling the mainstream media and social media
  7. Stress and wellness management


There are four assignments (continuous assessment tests), a research paper and one examination to be offered at the end of the course. Assignments account for 40%, research paper accounts for 30% while Examination accounts for 30% of the mark. Upon completion of the course, you shall be issued a Diploma Certificate and a course transcript.


Upon successful completion of the course, the participant will receive a Diploma Certificate of Merit and a transcript.

Certificate and Transcripts will be sent after the successful completion of the course.

Organizers: Action Institute For Professional Studies 

Course Duration: 6 months

Language: English

Target Audience: Global

Format: Online and Distance Learning 


Email: info@actionafricainstitute.org

Website: www.actionafricainstitute.org

Tel no: +254 727 616 783

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